Refund Policy

1. Introduction

Thank you for choosing Arkone Softwares. This Refund Policy outlines the terms and conditions for obtaining a refund for your purchases. By using our products and services, you agree to adhere to this policy.

2. Eligibility for Refunds

2.1 Subscription Services

  • Monthly Subscriptions: Refunds for monthly subscriptions are not available. You can cancel your subscription to prevent future charges.
  • Annual Subscriptions: Refunds for annual subscriptions are available within the first 30 days of purchase. After 30 days, no refunds will be issued.

2.2 One-Time Purchases

  • Refunds for one-time purchases of software licenses or products are available within 14 days of the purchase date, provided the product has not been used or activated.

3. Refund Process

3.1 Submitting a Refund Request

To request a refund, please contact our customer support team with the following details:

  • Email: [Your Email Address]
  • Phone: [Your Contact Number]
  • Order Number: [Order Number]
  • Reason for Refund: [Reason]

3.2 Evaluation of Refund Requests

Our team will evaluate your refund request based on the eligibility criteria outlined in this policy. We may ask for additional information or documentation to process your request.

3.3 Refund Approval

Once approved, refunds will be processed to the original payment method within 7-10 business days. You will receive a confirmation email once the refund has been issued.

4. Non-Refundable Cases

Refunds will not be issued in the following cases:

  • Change of Mind: Refunds are not provided for changes of mind after the purchase.
  • Violation of Terms: Refunds are not provided if there is a violation of our terms of service.
  • Late Requests: Refund requests made after the eligible refund period will not be considered.

5. Special Circumstances

In certain exceptional cases, such as technical issues that cannot be resolved or duplicate charges, we may offer refunds outside of the standard policy. These cases will be reviewed on an individual basis.

6. Amendments

Arkone Softwares reserves the right to amend this Refund Policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of our products and services signifies your acceptance of any revised terms.

7. Contact Information

For any questions or concerns regarding our Refund Policy, please contact us at:

  • Email: info@arkone.dev
  • Phone: +91 97734 27736

Last Updated: 01/07/2024