WhatsApp Business API Integration with CRM
Optimize your inventory, sales, and customer management with our scalable ERP/CRM systems designed for the fast-paced retail environment. Our solutions enable seamless omnichannel experiences, driving customer satisfaction and repeat business.
Seamless CRM Integration
With our solution, businesses can directly send WhatsApp messages from their CRM. Whether it's text, documents, images, or any other supported media format, your team can manage all interactions in one place without switching platforms. This integration ensures that all communication is logged and easily accessible for future reference.
Automated Messaging
Save time and improve response rates with automated messaging. Set up triggers based on customer actions or specific times to send tailored messages. Whether it’s a welcome message, a follow-up, or a reminder, our automation feature ensures your leads stay engaged without the manual effort.
Chat Agent Support
For more complex interactions, our solution allows chat agents to step in seamlessly. Agents can take over conversations when needed, offering personalized responses and handling queries that require a human touch. This feature ensures that while automation handles the basics, your team is always ready to add value when necessary.
Custom Message Templates
Create and store message templates within your CRM. These templates can be customized to suit various scenarios, such as new lead greetings, promotional offers, or appointment reminders. This feature not only saves time but also ensures consistency in communication
Multi-Format Support
Our solution supports all WhatsApp message formats, including text, images, videos, documents, and even voice notes. This flexibility allows your business to communicate with leads in the way that best suits the situation, whether it's sharing product brochures or sending a quick voice note for a more personal touch.
Trigger Logic
Enhance your messaging strategy with advanced trigger logic. Set conditions based on lead behaviour or status to automatically send messages. For example, if a lead opens an email or reaches a certain stage in your sales funnel, our solution can automatically send a relevant WhatsApp message, keeping the engagement seamless and timely
Analytics and Reporting
Track the performance of your WhatsApp campaigns with detailed analytics. Understand which messages are driving engagement, how quickly leads respond, and where there might be bottlenecks in communication. Use these insights to refine your approach and ensure your messaging strategy is always improving
Secure and Compliant
We understand the importance of data security and compliance. Our solution is designed to meet industry standards, ensuring that all your communications are secure and compliant with relevant regulations, such as GDPR
Agent Auto-Assistant
Maximize efficiency with our agent auto-assistant feature, which intelligently distributes incoming chats among your team members. Choose from round-robin distribution, load balancing, or skill-based routing to ensure that each conversation is handled by the best available agent. This feature not only balances the workload but also ensures that leads get the most relevant and timely responses.
Notifications
Never miss an important message with our real-time notifications. Get notified of new messages, follow-up reminders, or any other critical updates directly within your CRM. Customizable notification settings allow your team to stay informed without being overwhelmed
Online Hours
Define your team’s availability with online hours management. Set specific working hours for your chat agents so that leads and customers receive accurate expectations about response times. Outside of these hours, automated messages can inform leads when they can expect to hear back, improving the overall customer experience
Broadcast Messaging
Reach multiple leads with a single message blast, perfect for promotions or updates
Lead Segmentation
Categorize leads within your CRM to send more targeted WhatsApp messages
Customizable Workflows
Tailor workflows within your CRM to trigger WhatsApp messages based on your unique sales process
Discover Our Expertise
Unlock the full potential of your project with our cutting-edge skills and technologies. At ArkOne Softwares, we don't just deliver solutions; we craft experiences that drive innovation and growth. Ready to see how we can elevate your business? Dive into our Skills page and explore the arsenal of tools and technologies we master. Your next big idea starts here—let's bring it to life together.