Interactive Kiosk & Self-Service Software
Create engaging self-service experiences with ArkOne's Kiosk Software. Build interactive touchscreen applications for information delivery, transactions, and customer engagement.
Key Features
Intuitive User Interface
Create engaging touchscreen experiences with user-friendly interfaces designed specifically for public and self-service interactions.
Secure Transaction Processing
Enable payment collection, form submission, and other secure transactions with PCI-compliant integration and data protection.
Remote Management
Monitor, update, and control your kiosk network from a centralized dashboard with remote diagnostics and content deployment.
Interactive Content
Deliver engaging multimedia content, interactive maps, product catalogs, and wayfinding with touch, voice, and gesture control.
Integration Capabilities
Connect with existing business systems including CRM, inventory, reservation systems, and databases for real-time information access.
Analytics & Reporting
Gather valuable data on user interactions, session duration, popular features, and conversion metrics with comprehensive analytics.
Benefits
- Reduce staffing costs by 30-50% through automated self-service capabilities
- Improve customer satisfaction with 24/7 access to information and services
- Increase sales with suggestive selling and promotional capabilities
- Enhance data collection with digital forms and customer feedback
- Create consistent brand experiences across all physical locations
- Reduce wait times and improve service efficiency
- Gain valuable insights into customer behavior and preferences
- Quickly update information across all kiosks from a central location
Industry Use Cases
Retail
A retail chain deployed self-service kiosks for product browsing, inventory checking, and order placement with endless aisle capabilities. This resulted in a 34% increase in average transaction value, 28% reduction in checkout wait times, and significant improvement in customer satisfaction while reducing staffing requirements.
Healthcare
A healthcare network implemented check-in kiosks across their facilities, enabling patient registration, form completion, and wayfinding. This reduced check-in time by 72%, improved data accuracy, and allowed staff to focus on patient care rather than paperwork while ensuring HIPAA compliance.
Hospitality
A hotel group deployed interactive kiosks for guest check-in/check-out, concierge services, and local information. The solution reduced check-in wait times by 65%, generated additional revenue through promoted services, and provided 24/7 guest assistance with support for multiple languages.
Frequently Asked Questions
How secure are transactions processed through your kiosk software?
Our kiosk software implements multiple layers of security for transaction processing. We use PCI-DSS compliant payment processing with point-to-point encryption (P2PE) for credit card transactions. For data handling, we implement encryption in transit and at rest, tokenization of sensitive information, and secure session management. The kiosk software runs in a hardened environment with application whitelisting, secure boot, and physical tamper protection. After each session, user data is automatically cleared to protect privacy. We conduct regular security audits and penetration testing to identify and address potential vulnerabilities.
What hardware is compatible with your kiosk software?
Our kiosk software is hardware-agnostic and works with a wide range of devices including commercial kiosk enclosures, touchscreen displays, tablets, and custom hardware solutions. We support Windows, Android, and Linux operating systems. The software is compatible with various peripheral devices including payment terminals, card readers, printers, scanners, cameras, and RFID/NFC readers. For specialized deployments, we can recommend hardware configurations based on your specific requirements, environment, and budget. We also partner with leading hardware manufacturers to ensure compatibility and performance.
How do you handle software updates and content management across multiple kiosks?
Our solution includes a comprehensive management platform for centralized control of your kiosk network. Software updates are deployed remotely with scheduling options, version control, and automatic rollback capabilities if issues arise. Content management is handled through a cloud-based CMS that allows you to update information, promotions, media, and interactive elements across individual kiosks or groups of kiosks. The system includes content scheduling, targeting, and approval workflows. All updates are bandwidth-optimized with delta updates and off-hours scheduling to minimize disruption.
Can the kiosk software integrate with our existing business systems?
Yes, our kiosk platform is designed for integration with various business systems. We provide pre-built connectors for popular CRM systems, ERP platforms, inventory management, reservation systems, and payment processors. The software supports real-time data exchange through APIs, web services, and database connections. For custom or legacy systems, we develop tailored integration solutions. The kiosk can function with periodic synchronization when network connectivity is inconsistent, storing transactions locally and syncing when connectivity is restored.
Ready to Transform Your Business?
Schedule a consultation with our experts to discuss how ArkOne Softwares can help you achieve your business goals with enterprise-grade software solutions.