Frequently Asked Questions

ArkOne Softwares provides a comprehensive range of enterprise software solutions including Cloud & On-Premises ERP, HRMS & CRM systems, E-Commerce platforms, Mobile Applications, custom software development, system integrations, and industry-specific solutions for textile, manufacturing, retail, healthcare, and other sectors.

ArkOne Softwares was founded in 2015 and has over 10 years of experience in delivering enterprise-grade software solutions to clients across the globe. Over this time, we've completed more than 300 successful projects across 15+ industries.

We have expertise across 15+ industries including Manufacturing, Textile, Retail, Healthcare, Construction, Finance, and more. Our team includes domain experts who understand industry-specific challenges and regulations. We encourage you to explore our Industries page or contact us to discuss your specific industry requirements.

ArkOne Softwares has a global presence with headquarters in Silicon Valley, California and offices across North America, Europe, and Asia Pacific. We have 8 global offices with a team of 250+ software professionals, allowing us to serve clients around the world with 24/7 support capabilities.

ArkOne differentiates itself through deep industry expertise, enterprise-grade quality standards, comprehensive service offerings from consulting to ongoing support, and a proven track record of successful implementations. We focus on delivering measurable business outcomes rather than just technology, with a 97% client retention rate that speaks to our commitment to excellence.

We employ multiple methodologies based on project requirements including Agile, DevOps, Waterfall, and Hybrid approaches. Our methodology selection is based on your specific needs, organizational culture, and project complexity. For most enterprise implementations, we use an Agile framework with iterative development cycles and regular client feedback. Learn more about our Delivery Methodologies.

Implementation timelines vary based on the complexity, scope, and customization requirements. Typical ERP implementations range from 3-6 months for mid-sized organizations to 6-12 months for large enterprises with complex processes. We provide a detailed timeline during the initial consultation and project planning phase.

Yes, comprehensive training is a core component of our implementation process. We provide customized training for different user roles, create documentation tailored to your organization, offer both in-person and virtual training sessions, and provide ongoing educational resources to ensure high user adoption rates.

Our data migration process involves analyzing your existing data structure, developing a detailed migration strategy, performing data cleansing and transformation, conducting thorough testing with sample data, and executing a carefully planned cutover with verification procedures. We also provide tools for data validation to ensure accuracy post-migration.

Yes, system integration is one of our core competencies. We can integrate new solutions with your existing ERP, CRM, accounting software, e-commerce platforms, third-party APIs, and legacy systems. Our approach includes thorough analysis of existing systems, developing appropriate integration methods (APIs, middleware, custom connectors), and ensuring data synchronization across platforms.

We work with a wide range of technologies including Microsoft (.NET, Azure), Java, Python, JavaScript frameworks (React, Angular, Vue.js), mobile development (iOS, Android, Flutter, React Native), database platforms (SQL Server, Oracle, PostgreSQL, MongoDB), and cloud platforms (AWS, Azure, Google Cloud). Our technology recommendations are based on your specific business requirements rather than a one-size-fits-all approach.

Our security approach includes secure coding practices, regular security testing (including penetration testing and vulnerability scanning), data encryption, secure authentication and authorization mechanisms, and compliance with international standards (ISO 27001). We also implement industry-specific compliance requirements such as HIPAA for healthcare, PCI DSS for payment processing, and GDPR for data protection.

We offer both cloud-based and on-premises solutions depending on your business requirements, security needs, and IT strategy. We also provide hybrid approaches that combine elements of both. Our team can help evaluate the best deployment model for your organization based on factors like scalability requirements, security considerations, and total cost of ownership.

We provide ongoing maintenance and support with scheduled updates, continuous monitoring, proactive maintenance, and version control. Our support plans include regular feature updates, security patches, performance optimization, and technology upgrades to keep your systems current and secure.

Our comprehensive QA process includes requirement-based testing, automated and manual testing methods, performance and load testing, security testing, and user acceptance testing. We employ continuous integration and continuous testing practices to identify issues early in the development cycle, reducing defects and ensuring high-quality deliverables.

We offer tiered support plans including Standard (business hours support, regular updates), Premium (extended hours support, priority issue resolution), and Enterprise (24/7 support, dedicated account manager, guaranteed response times). All plans include regular maintenance, technical support, and access to our knowledge base and support portal.

Our support availability varies by plan level, with Standard Support offering business hours (9am-6pm in your local time zone), Premium Support providing extended hours (6am-10pm), and Enterprise Support delivering 24/7 coverage. Response times range from 4 business hours for critical issues in Standard Support to 30 minutes for critical issues in Enterprise Support.

We manage feature requests through a structured process that includes request submission, feasibility analysis, prioritization based on business impact, development roadmap inclusion, and implementation planning. We regularly review enhancement requests with clients and incorporate valuable suggestions into our product development cycles.

Yes, we offer both staff augmentation for specific skill requirements and dedicated development teams for ongoing projects. Our flexible engagement models allow you to scale resources as needed, with options for on-site, remote, or hybrid team structures. All team members undergo rigorous technical assessment and training in our methodologies before client engagement.

Our approach includes comprehensive backup strategies, geographically distributed redundancy, automated failover mechanisms, regular disaster recovery testing, and documented recovery procedures with defined RTO (Recovery Time Objective) and RPO (Recovery Point Objective) metrics tailored to your business criticality.

Our pricing models include subscription-based (monthly/annual payments based on users or usage), perpetual licensing (one-time purchase with maintenance fees), and consumption-based (pay for what you use) options. For custom development, we provide fixed-price, time and materials, or hybrid pricing structures based on project requirements and scope definition.

Yes, we work with organizations of all sizes from small businesses to large enterprises. Our solutions are scalable and can be tailored to match your organization's size, complexity, and budget. We have specific offerings designed for small/medium businesses that provide enterprise-level capabilities with appropriate scope and pricing.

We have deep expertise in Manufacturing, Textile, Retail, Construction, Healthcare, Finance, Logistics, and Professional Services. However, our solutions are adaptable to many other industries. Our industry-specific experience allows us to understand unique business processes and regulatory requirements particular to each sector.

Yes, our work comes with warranty periods that typically range from 3-12 months depending on the project type. During this period, we resolve any defects or issues at no additional cost. We also offer service level agreements (SLAs) with performance guarantees for ongoing services and support.

The process begins with an initial consultation to understand your requirements, followed by a tailored proposal, project scoping, contract finalization, and kickoff meeting. You can contact us to schedule an initial consultation with our team. We typically respond within 1 business day to all inquiries.