Service Call Management & Field Service Optimization
Streamline your field service operations with ArkOne's Service Call Management software. Optimize technician scheduling, improve response times, and enhance customer satisfaction.
Proven Business Impact
Real results from enterprise implementations across industries
A commercial equipment provider with 120+ technicians improved first-time fix rates from 72% to 94% while reducing travel time by 28%, resulting in the ability to handle 40% more service calls with the same team.
An HVAC service company reduced response times by 47% and increased technician utilization by 35%, improving customer satisfaction scores from 3.7 to 4.8 out of 5 while expanding service capacity without adding staff.
A managed IT services provider improved SLA compliance from 82% to 99.6% while reducing operational costs by 22%, enabling them to offer more competitive service contracts while maintaining higher margins.
Comprehensive Feature Set
Enterprise-grade capabilities designed for scalability and performance
Intelligent Dispatch & Scheduling
Automatically assign the right technician based on skills, location, and availability to optimize routes and reduce response times.
Mobile Technician App
Equip field technicians with a mobile application for accessing job details, customer history, knowledge base, and capturing service information in real-time.
Real-time Service Tracking
Monitor service calls in progress with live updates, GPS tracking, and status notifications for complete visibility into field operations.
Inventory & Parts Management
Track and manage parts inventory across service vehicles and warehouses to ensure technicians have the right parts for every job.
Customer Communication Portal
Keep customers informed with automated notifications, appointment reminders, and a self-service portal for service request submission and status tracking.
Service Analytics & Reporting
Gain insights into service performance metrics, technician productivity, customer satisfaction, and identify improvement opportunities.
Strategic Business Benefits
Reduce response times by up to 35% with optimized scheduling and routing
Increase first-time fix rates by 25-40% through better preparation and parts availability
Improve technician productivity by 20-30% with streamlined processes and mobile tools
Enhance customer satisfaction with accurate arrival windows and proactive communication
Reduce administrative overhead by automating scheduling, dispatching, and reporting
Optimize resource allocation to balance workload and minimize overtime costs
Generate additional revenue through preventive maintenance recommendations and service upsells
Ensure compliance with service level agreements (SLAs) and regulatory requirements
Expected ROI Timeline
Frequently Asked Questions
Get answers to common questions about our service call management solution
Ready to Transform Your Business?
Schedule a consultation with our experts to discuss how ArkOne Softwares can help you achieve your business goals with enterprise-grade software solutions.